Refund policy

Due to the customised nature of our products we do not offer returns or exchanges for change of mind. If you wish to cancel your order, please advise us as soon as possible within 24 hours of your order being placed. If your order has already been fulfilled, refunds cannot be given.

In the rare circumstances that your order arrives damaged or faulty, please take photos of the product in question and contact us at info@magnetiseit.com with the following details.

Your order number: #
The product name:
Photographs of the defect:

We will assess the product and where possible, we will issue a replacement or partial/full refund.